(Some Items Excluded Read Below)
Returns - The customer is responsible for return shipping and a 20% restocking fee.
The product you return must be in the same condition as when it was shipped. No credit will be given for damaged returns. Damages include water marks, broken parts, scratches, and dents.
If you receive your product and it is damaged in any way, you have 5 days to contact us to report it. If reported beyond 5 days after delivery, the assumption is made that the item was damaged after it was delivered and we cannot replace it. If you need to return an item please use our Live Support Link or fill out the form in the contact us page. You will be issued an RMA and instructions on how to send your solar product back to us.
If you have any questions please feel free to use our Live Support or fill out the form on the contact us page. We will get back to you as soon as possible. If your contacting us for a return please make the subject your order number.
Excluded Items from the one year money back guarantee are our Tubular Skylights & Solar Attic Fans. These products come with a lifetime warranty and a 30 day return policy.